What type of automatic email notifications are sent to learners?

This article shows which automatic email notifications are available in Knorish for user notifications, where to check these emails, email pipelines, and how students can choose which email notifications to receive. 

Table of contents

• Preconfigured Automatic Email Notification Templates
• Templates available in the section
• Purpose Of The Individual Email Notifications
• Check Emails Sent From Your Account: Email Pipeline & Bulk Email Pipeline
• How to access and view the Email Pipeline:
• Bulk Email Pipeline
• Students' View Of Email Notifications

Preconfigured Automatic Email Notification Templates

Here's how to access the pre-configured notification email templates.

• Log in to your site
• Access Dashboard > Settings
• Click on Templates under Settings
• Under ‘HTML template’, select the desired template.

Templates available in the section

• Bundle Renewal Successful
• Bundle Autopay Reminder
• Send Account Invite User Publisher
• Passwordless Email
• Bundle Subscription Canceled
• Course/Bundle Assign Notification
• Drip Content Available
• Email or Phone Not Confirmed
• Send an Email To Team
• Send an Email To Student
• Forgot Password Email
• Purchase Successful Customer
• Public Sign Up
• Invoice To Student Download
• Send Identity And Access Invite
• Live Event Email Template
• Live Session Reminder Email Template
• Live Session Cancelation Email Template
• Live Session Custom Email Template
• Bundle Autopay Failure
• Bundle Invoice To Student Download
• Course Expiry Email
• Change Email
• Bundle Purchase Confirmation Customer
• Send Password
• Webinar Funnel Email

Purpose Of The Individual Email Notifications

• Bundle Renewal Successful - This email is sent immediately after bundle renewal is successful. 
• Bundle Autopay Reminder - This reminder email is sent 1 day before the autopay charge on the user's card. You can edit this email template and change it 1 day to any other number.
• Send Account Invite User Publisher - When a user is added to the site using the Add/Import users option, this email is sent automatically to the registered email ID.
• Passwordless Email - When Passwordless Sign up is enabled on the website, this email is sent automatically to the registered Email ID with a password.
• Bundle Subscription Canceled - This email is sent immediately after the bundle subscription is canceled.
• Course/Bundle Assign Notification - When a user is assigned a Course/Bundle using the Add/Import users option, this email is sent automatically to the registered email ID.
• Drip Content Available - When Drip is enabled on a course, this email is automatically sent to the registered email ID confirming new content is now available.
• Email or Phone Not Confirmed - Sent automatically when the learner clicks on Verify email in their dashboard.
• Send Email To Team - Sent to share a message or an announcement to the entire team which could be a group of students, teachers or administrators
• Send Email To Student - This template can be used to update the student about updates related to a new course, update on the current course, any new and upcoming assignments, etc.
• Forgot Password Email - Sent automatically when a user clicks on the forgot password button on the login page. It provides a password reset link to the team or the student
• Purchase Successful Customer - An automatic notification is sent to the user at the time of course purchase. The email highlights the name of the course, the order number for future reference and the amount he has paid for the given course. It also provides an option to download the invoice.
• Public Sign Up - Anytime a user signs up on your site, this email is sent automatically to the user with a link to activate their account.
• Invoice To Student Download - This is a template of the Invoice email that is shared with users when a course is purchased.
• Send Identity And Access Invite - When a new user is added to your online academy through the Identity and Access feature available in the dashboard, this email is sent automatically.
• Live Event Email Template - When a live event is added to a course, this email is sent automatically to all the registered users. The email includes a link to the event as well.
• Live Session Reminder Email Template - When a reminder email is set for any of the Live sessions scheduled, this reminder email is sent to all the registered users.
• Live Session Cancelation Email Template - When the live session is canceled, this email is sent to the users.
• Live Session Custom Email Template - When you want to send a custom email to all the users registered for the Live session.
• Bundle Autopay Failure - This email is sent immediately after the bundle autopay fails.
• Bundle Invoice To Student Download - This is a template of the Invoice email that is shared with users when a Bundle is purchased.
• Course Expiry Email - This email is sent to the user when you have enabled a reminder email for your learners to let them know their course is about to expire.
• Change Email - This email is sent to the user when they update their email address in their account.
• Bundle Purchase Confirmation Customer - This email is sent immediately after the user purchases the bundle.
• Send Password - This email is sent to the user when the website owner changes the student’s password through the Admin dashboard and selects ‘Send Password on Email.’
• Webinar Funnel Email - This email is sent to the user if you have used the ‘Course upsold via emailers’ while setting up the Webinar Funnel.

These are the automatic templates for the email notifications that are available on Knorish. Users can customize these templates according to their needs by adding logos, content and links accordingly.

Check Emails Sent From Your Account: Email Pipeline & Bulk Email Pipeline

Email Pipeline is a tool with two main functions for keeping track of emails sent to students.

This function handles emails tied to specific academy events like sign-ups, password resets, and course purchases. If you're an admin, you can use it to check if emails are going out as they should. Take a look at the screenshot for a visual guide.

How to access and view the Email Pipeline:

• Access your Knorish dashboard
• Under Settings, click on Email Pipeline
• The email pipeline will be available on the first tab.
• This list shows all the emails that have been sent automatically from the platform as notifications.

Bulk Email Pipeline

"Bulk Email Pipeline" is where administrators can access mass emails being sent to students.

This covers things like Zoom session reminders, bulk course assignments, team emails, and drip emails. It gives you a consolidated view of all this communication data. Refer to the screenshot for an easy reference.  

Students' View Of Email Notifications

Additionally, students have the option to not receive some or all notifications.

Students have the option to turn off one or all notifications. To do this, the student needs to:

• Login to their account
• Click On Profile
• Under 'Notifications', select the notifications, they wish to receive.
• They can also click on 'Turn Off All Email Notifications". This would turn off all the email notifications listed in the images.

Note: Turning off all notifications will only stop the notifications listed. Mandatory emails such as Forgot password or invoice emails will still be sent to the user.