Freshdesk Integration - A Complete Guide

Freshdesk is a cloud-based customer support platform that enables companies of all sizes to provide great customer service. It is a customer support software that helps you cater to your customers through its platform. As a ticket management software, Freshdesk is Intuitive, and a feature-rich customer support software. The platform has multiple pricing options, and you may choose a plan as per your needs. To view the other plans in detail with enlisted features, you can view the plans here: Freshdesk Pricing.

How To Integrate Freshdesk's Ticket Management Tool With Knorish

Note: With the changes in pricing plans and the applicable features, API Integration may be available only on specific plans. Please review Freshdesk pricing, and plans before initiating this. To set up the integration, please sign up on the Freshdesk plan that allows API-level integration and then follow the steps listed below. Refer to the FRESHDESK FAQ: Link 

Sign up on Freshdesk

In order to sign up on Freshdesk, simply visit Freshdesk pricing and choose the plan as per your requirements.

On the next screen, fill in your details and sign up. Once logged in, click on your Profile Picture on the top right and select "Profile Settings".

Note: The API Key will be displayed only when the account is verified.

To complete the integration, simply log in to your Knorish account, and access your Publisher dashboard. Under settings, once you click on Integrations then select the CMS, you would see the Freshdesk integration section as shown below:

 Simply mention your Freshdesk Domain (in this case 'georgeabrahamrohit', don't use full URL) and copy-paste the API Key here. 

Once done, you would get the pop-up notification of integration success.

You can reset the API Key anytime to unauthorize Knorish from connecting to your help desk. However, when you do so, it may disconnect from all other non-knorish apps that were using this key to connect to the help desk as well. You will need to provide the new key to the other apps to continue using them again.

Once the integration is complete, you would be able to view queries from your Freshdesk CRM account directly.