How do I create a knowledge base or the FAQ section for my website?
How do I create a knowledge base or the FAQ section for my website?
With Knorish you can create a knowledge base or an FAQ section for your website on Knorish. To do this, there are 2 ways:
Add the FAQ as snippets on a page on your site
If you wish to add a FAQ snippet to a page, you can follow the steps highlighted below:
Log in to the Knorish site
Open the page in edit mode where the FAQ section has to be created
In the right snippet panel, scroll down and select the FAQ snippet
Drag the snippet into the desired position on the webpage
Change text and add questions & answers
To add multiple snippets for adding more questions, click the ‘+’ button
Click on Save to save all changes
Create a knowledge base for your business with Freshdesk
To learn how to integrate Freshdesk into your account on Knorish read Freshdesk Integration. After you have integrated it, head to your Freshdesk account & follow the steps as highlighted below:
Click on ‘Solutions’ on the left toolbar
On the new page, select the FAQs section to start creating the FAQs for your website
To add a new FAQ, click on ‘New Article’ as shown in the illustration above
Add the title to your FAQ in the space shown in the illustration above
After adding the title, write the given FAQ by using the space provided to add the answer
Click on ‘Publish’ to make this FAQ live on your knowledge base
Publish all FAQs
To learn more in depth about the different functionalities available inside freshdesk to create a knowledge base, refer to their detailed FAQ here: Create and Organize Knowledge Base On Freshdesk
How to add this knowledge base as a menu on my website?
To begin this, copy the domain for your Knorish base to your clipboard & follow the steps as highlighted below:
Click on ‘Website Builder’ on the left toolbar
Select the ‘Pages’ option to add a new page
Since Freshdesk is an External Link, click on ‘+External Link’ to add the new page
Change the page name to FAQs
Paste the domain link from your clipboard to link your knowledge base to your website
Make sure both toggles are active so that the Knowledge Base can be seen on your menu
Click on ‘Save’ to make the page live
Click on Menu Manager in the dashboard in the Website Builder
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