Error messages while signing up/ logging in on Knorish
This article talks about the solutions to common errors faced by creators while logging into their account on Knorish.
When Signing Up
Email ID already taken
This error is faced by users when signing up for the first time on Knorish. If you enter an email address that has been previously used to sign up on the platform, you will be prompted with the error message.
Please use another email to rectify the issue.
Subdomain Already Taken
A subdomain is a subset of the root domain that is added as a prefix. For example, in the URL knowledge.knorish.com, knorish.com is the root domain and help. is the subdomain. In other words, a subdomain is a unique identifier and the URL for your account with Knorish.
In case you get this error, please use another name as this can be white-labeled with any other domain name that you may have.
Learn more about how to connect your custom domain and remove .knorish.com: How to connect a custom domain and remove .knorish.com
When Logging In
Invalid username/password
You will receive this error message if you are using the wrong combination of the email address and password.
- Make sure you are double checking both the credentials before clicking on “submit”
- In case you have forgotten your password, click on “Forgot Password”
- You will receive an email to update the password. Click on the link and create a new password.
Account locked
As a security measure, multiple attempts of an incorrect password more than 5 times will lead to the account being locked.
- This does not mean that your account is deleted. Please reset your password& recover your account by clicking on “Clicking here”.
Hope this helps. In case you still need more information, please feel free to get in touch with us here: Raise a new ticket
Important:
- Upon submission of the request, the team will review it for applicability as per the roadmap.
- Based on the approval, the feature request will be placed in the appropriate category of In Review, Under Process or Completed as the case may be.
- If you reach out directly to our Support or Customer Success teams, they can help look up the ideas for you and submit requests, but they may not have any additional information or be able to provide an estimate for when your feature request will be live. However, you will be able to see the category it is in and also see which of the features are currently under process or have been completed.
Related Articles
Knorish Content Guidelines & Reporting
Knorish empowers creators and businesses to share their knowledge and build impactful ventures. To ensure our platform remains safe, respectful, and legally compliant, we’ve established content guidelines that apply to all material published on ...What is the 403 error and when does this happen?
If you ever come across the 403 error it is because the firewall blocks the user for a 5 minutes rolling period. That is, every second 1 request continues for 5 minutes from the same IP address which is a very unusual pattern. However, after 5 ...Knorish Social Media Groups: Open & Paid Subscribers
Knorish Communities are an effective way to engage with experts at Knorish and like-minded people from different professional backgrounds in meaningful conversations. There are 3 Communities that are active on Knorish so far each with a specific ...How to login to my knorish site when the homepage is turned off and I am not able to access the website?
This article talks about how to access the site if your course site’s Home page has been turned off and you are unable to access your course website. Access site where the home page has been turned off Here're the steps to follow: Type your site's ...How to setup MX records (Email account) for your custom domain connected with Knorish
This article shows how to integrate an email service with your Knorish Site. There are several email Services which are available for sending and receiving emails with your domain name. In this article, we have considered the most commonly used ones ...