What is the 403 error and when does this happen?
If you ever come across the 403 error it is because the firewall blocks the user for a 5 minutes rolling period. That is, every second 1 request continues for 5 minutes from the same IP address which is a very unusual pattern. However, after 5 minutes it will start working again. If the firewall observes this attempt (block/unblock) multiple times, that IP address could be completely blocked forever.
How to disable the 403 error?
Although this will never create an issue for any of your users as we have studied this for years, in a few cases when multiple users of your site are using the platform from the same IP address. We support this use-case on request. To do so, you must have a Knorish annual subscription and get a static, dedicated IP address from your internet service provider, which we will then whitelist. Please raise your request at support@knorish.com.
Important:
- These firewalls are placed in the interest of your site and asset's safety.
- This process protects everyone at the same time without letting intruders or hackers take advantage of it.
Related Articles
Error messages while signing up/ logging in on Knorish
This article talks about the solutions to common errors faced by creators while logging into their account on Knorish. When Signing Up Email ID already taken This error is faced by users when signing up for the first time on Knorish. If you enter an ...
Not able to upload videos or other content on my site
Ideally this should not happen, however, in case you are facing this issue, please check for the below listed information : Is the video in the right format: MP4, WMV, AVI, MKI or FLV Video size: Is the size of your video more than 2 GBs? Is there a ...
How to login to my knorish site when the homepage is turned off and I am not able to access the website?
This article talks about how to access the site if your course site’s Home page has been turned off and you are unable to access your course website. Access site where the home page has been turned off Here're the steps to follow: Type your site's ...
What are some of the most common problems users face and how to resolve them?
There can be a variety of issues that can be faced by your users. However, most are basic in nature such as how to reset the password, don't remember my email ID etc. So to help you with some of the most commonly asked questions, here's a repository ...
Course videos still encoding. Videos not playing
Videos not playing, or still encoding after uploading? There could be instances when the video once uploaded is not playing or is still showing as encoding. This article will run you through the video conversion or encoding process in general and how ...