How to send WhatsApp notifications to my users using WATI through Zapier Connect?

This article will guide you on how to send WhatsApp notifications to your users with the help of WATI through Zapier integration.

Zapier Integration is available on select paid plans. If you wish to upgrade your subscription plan in order to use these features, please contact our support team, raise a ticket here or upgrade your account from your Knorish Dashboard under Plan & Billing.

TABLE OF CONTENTS

• Next Steps After Setting Up An Account On Wati
• How To Connect Zapier With Knorish And Wati?

Next Steps After Setting Up An Account On Wati

Once your account is set up on Wati, follow the steps below:

• Select Broadcast and click on New Template Message
• In this Template, you will need to fill up the details like 

• Template name
• Category
• Language
• Header
• Body
• Footer
• CTA’s etc.
• A preview of this WhatsApp message will be displayed on the right-hand side of the screen
• This needs to be set up in your Wati account in advance as they can take around 48 hrs to approve/reject the message

Note: Please Contact WATI support in case of any additional queries or concerns. You could also refer to their knowledge base here: WATI Support Knowledge Base. Refer to their Pricing plans here: WATI Pricing Plans

How To Connect Zapier With Knorish And Wati?

Follow the step by step instructions below to use Zapier and connect Knorish with Wati for whatsapp automation.

• Login to your Knorish site dashboard
• Go to Settings > Integrations > click on Zapier
• Click on the Knorish Zapier integration link, Accept Invite, and Build a Zap
• Click on Create and select New Zap
• Under Trigger, Choose your First application, and select <Knorish>
• Under Trigger Event select <Course Purchased>
• Click on Continue and Select the Course from the Courses
• Continue and Test your Trigger 

Note:

• To add a new connection, you will need to fill up the API Endpoint and Access Token that can be accessed in your WATI Dashboard under API Docs
• Please use the proper HTTPS format in the subdomain. Plus, it is not advised to skip testing.

• Under Actions, select the WATI Application
• Under Event, select Send Template message and Continue
• In the WhatsApp number field, select the dynamic field < Phone number>
• Select the Template that you have created on WATI (The template must be approved by WATI for you to be able to select it here)
• Enter a Broadcast Name
• Enter Custom Parameters, if any
• Test Action and Publish Zap

Please note that using this example, you can set up multiple other such automations for any of the below triggers available either through Zapier:

• Contact Form Submitted
• Course Completed
• New Signup
• Course Purchased
• Live Session Joined
• Course Abandoned Cart
• Bundle Abandoned Cart
• Bundle Purchased