How to customize the "No Session Is Live" page or change the default offline or unpublished pages?

When attendees click a session link before it’s live or after it ends, they see a default “No Session Is Live” page. Plus, there could also be instances when users find an unpublished or an offline page on your site. Now you can replace the default messaging with a unique custom-branded page that provides clear info, helpful resources, and engaging call-to actions for your users to guide them what to do next. In this article, we will show you how to make these changes step by step. 

Table Of Contents

• How to Access the Default Pages Section

• Customize the Page Using the Visual Builder
• Set the Custom Page as the Default Page
• Reverting to Default Settings
• Important Considerations

How to Access the Default Pages Section

To start customizing your guest join page, you need to access the settings where this default page can be updated. This section guides you through the steps to locate the necessary settings.

Steps to Access Default Pages Section:

• Log into your Knorish account.
• Click Startup > Website Builder > Site Settings.
• Click Default Pages > New Page to open the settings for your guest join page
• Click New Page again
• Choose a page template available or start from scratch
• Click Preview to preview the template page
• Click OK to finalize the page and import the design 

Customize the Page Using the Visual Builder

Creating a new page allows you to design a personalized and engaging experience for your attendees.

Steps to Create and Customize the Page:

• Under page settings, update the page name, slug and other details
• Deselect Display Top Menu on Page and Display Footer on Page
• Click Publish The Page and Discourage Search Engine
• Click Save
• Select Edit With Visual Builder
• Edit content, add buttons and update links.
• Save your changes and preview the page.
• Edit content, add buttons and update links as needed
• Click Save
• Click Preview to preview changes

Important Note: For more detailed information on how to use Knorish’s Page Builder to customize the page, refer to the FAQ here: How to design or create a page.

Set the Custom Page as the Default Page

Once your page is created, it needs to be set as the default guest join page.

Steps to Set the Custom Page as Default:

• Return to the Default Pages section under Site Settings
• In the dropdown menus, select your custom page for:
• Change 'Guest join' default page
• Change 'Not published' default page
• Click Save > confirm with OK

Reverting to Default Settings

Reverting to default settings allows you to restore the original guest join page.

Here’s how

• Access Default Pages section in Site Settings
• Click Reset to Default
• Confirm the reset by clicking OK

Important Considerations

• Since live sessions are done frequently each with a unique link, it is recommended to add static contact options like an email address or a link to a help center for attendee queries. 
• Avoid adding session-specific details; instead include links to your groups or forums where members can easily access the latest link. It is also recommended to redirect users to a group or forum with prominent buttons like “Join Our Group” to make it easy for your customers to contact you or get session updates. Additionally, you may also consider adding a standard update message applicable for all future sessions.
• For enhanced page customizations, designs, interactive elements, and additional styling, refer to the How to design or create a page.