How do I add an existing user or add users in bulk in my community?

How do I add an existing user or add users in bulk in my community?

Communities or groups are spaces that ideally your audience opts in for. Hence, its always a great idea to send them invites to get them to join the community. However there could be scenarios where you may want to add a user into the group. This article will show you how to import a single user and suggest popular methods to invite your audience to join your community. 

Adding an existing user to a community group

If a user already exists on your platform, you can manually add them to a specific group from group settings. Here’s how to manually add a user to a group:

  1. Log in to your Knorish account
  2. Click Community > Groups
  3. In the group list, click the gear icon under Action next to the group
  4. Select Group users from the dropdown

  1. In Add users to group, enter the user's name or email ID
  2. Click Add
  3. Confirm the selection
The user will be added to the group instantly. 

Adding multiple users in bulk to a community group

If you need to add multiple users at once, this is done by bulk importing users into a course, bundle, or team that is already linked to your community group.
InfoFor the complete step-by-step process of bulk importing users into a course, bundle, or team, refer to the detailed guide available here: Bulk import users to courses, bundles or team



Here’s how this works at a high level:
  1. Access Dashboard
  2. Click Users > Import Users
  3. Download the Sample template file and update the data in the file
  4. Click Add .CSV File and bulk import users into a course, bundle, or team from the dashboard
  5. Ensure this course, bundle, or team is mapped to the required community group
  6. Imported users automatically get access to the mapped community group
Community access levels are applied based on the asset they are enrolled into.
Once users are enrolled into the relevant course, bundle or team, community access is automatically granted based on your community’s access rules. 

Important Considerations
  1. When using bulk import, ensure that the course or bundle tied to the group is listed under the group’s Access Permissions
  2. Manual addition of users bypasses payment restrictions. For paid groups, it is ideal that users complete the standard process of joining the group to ensure they complete the payment.
  3. The Join Group link automatically respects the access rules you’ve set (free, paid, subscription, or restricted access). Users will first need to sign up to be able to view the group.
  4. Please ensure email ID being used to import users into the groups is correct as the email ID is the login Id as well.
  5. Before promoting your community, ensure groups are published and visible on the user dashboard