Error messages while signing up/ logging in on Knorish

This article talks about the solutions to common errors faced by creators while logging into their account on Knorish.

Table of Content

• When Signing Up
  • Email ID already taken
  • Subdomain Already Taken
• When Logging In
  • Invalid username/password


  • Account locked

When Signing Up

Email ID already taken

This error is faced by users when signing up for the first time on Knorish. If you enter an  email address that has been previously used to sign up on the platform, you will be prompted with the error message.

Please use another email to rectify the issue. 

Subdomain Already Taken

A subdomain is a subset of the root domain that is added as a prefix. For example, in the URL knowledge.knorish.com, knorish.com is the root domain and help. is the subdomain. In other words, a subdomain is a unique identifier and the URL for your account with Knorish.

In case you get this error, please use another name as this can be white-labeled with any other domain name that you may have.
  

Learn more about how to connect your custom domain and remove .knorish.com: How to connect a custom domain and remove .knorish.com

When Logging In

Invalid username/password



You will receive this error message if you are using the wrong combination of the email address and password.

• Make sure you are double checking both the credentials before clicking on “submit”
• In case you have forgotten your password, click on “Forgot Password”
• You will receive an email to update the password. Click on the link and create a new password.

Account locked

As a security measure, multiple attempts of an incorrect password more than 5 times will lead to the account being locked.

• This does not mean that your account is deleted. Please reset your password & recover your account by clicking on “Clicking here”.

Hope this helps. In case you still need more information, please feel free to get in touch with us here: Raise a new ticket

Important:

• Upon submission of the request, the team will review it for applicability as per the roadmap.
• Based on the approval, the feature request will be placed in the appropriate category of In Review, Under Process or Completed as the case may be.
• If you reach out directly to our Support or Customer Success teams, they can help look up the ideas for you and submit requests, but they may not have any additional information or be able to provide an estimate for when your feature request will be live. However, you will be able to see the category it is in and also see which of the features are currently under process or have been completed.